Customer Service Advisor, Manchester

Company NameVerastar
Job DesignationCustomer Service Advisor
Job LocationManchester
Job TypePermanent / Fulll Time
Salary£20,319 – £24,150/Annum

Your Role as a Customer Service Advisor

In the capacity of a Customer Service Advisor, your primary responsibility will be to serve as the initial point of contact for our valued customers, addressing their inquiries and ensuring they receive a top-quality experience. You’ll engage with customers to guarantee that we provide them with a swift and effective solution on their very first interaction.

No prior experience is necessary. We are seeking colleagues who are eager to excel and are motivated to achieve success. All we require is that you possess excellent listening skills, a knack for problem-solving, and the ability to empathize with and understand customer needs.

Your tasks will also encompass

  • Managing and overseeing our Customer Experience inbox, ensuring timely responses to emails while maintaining a high level of professionalism throughout.
  • Actively participating in the enhancement of processes and procedures within the Customer Experience team.
  • Customize a close and good relationship with our sales teams.

Why Choose Us

We are deeply committed to reducing card payment costs for small to medium-sized businesses. Our mission is to facilitate smooth business operations through straightforward, cost-effective payment solutions.

We take pride in serving thousands of UK SMEs, not only by securing the best payment processing deals for them but also by ensuring that the solutions we offer perfectly align with their unique business needs.

At Verastar, we don’t just offer jobs; we offer careers. We have ambitious growth plans, and our employees will grow along with us.

We provide everything you need to develop and succeed, including flexible working arrangements a competitive reward structure, a diverse and inclusive workplace, and the autonomy to steer your own career path and create your own opportunities.

Verastar is an excellent place to work, made even better by individuals like you.

We also offer impressive benefits

  • Core benefits, including pension contributions and life assurance.
  • Substantial discounts at hundreds of high street and online retailers.
  • 25 days of annual leave, increasing with your tenure up to 28 days.
  • Your birthday off each year.
  • The option to purchase up to 10 extra holidays and sell up to 5 holidays per year.
  • Cycle-to-work and travel loans for those seeking a more eco-friendly commute.
  • Wellbeing support, including 24/7 access to a GP, mental health assistance, fitness programs, and free legal and financial guidance.

Additional Perks & Benefits

  • Opportunities to participate in charity fundraising and volunteer activities through our giving back initiative.
  • Full-time permanent contract, with a 37.5-hour workweek.
  • Monday to Friday schedule; no weekend work required.

Our recently renovated headquarters are located in the heart of Sale Moor Village adjacent to Sale Water Park. We are conveniently close to the M60 motorway, just a short 5-minute walk from the Airport MetroLink line and Sale Town Centre. Additionally we offer ample on-site parking and a bike locker for those who prefer cycling.

What Comes Next

If you are seeking a fresh challenge with outstanding benefits at an award-winning company, then Verastar is the ideal place for you. To become a part of our ongoing success, click ‘Apply’ today and take the next step in your career journey.

At The Verastar Group, we are passionate about building an inclusive team and celebrating our diversity. We welcome talented individuals with exceptional skills and shared values to join our teams.

Please note that all successful candidates will be subject to pre-employment checks.

Required Skills

  • B2B Call Center
  • Customer Care
  • Customer Service
  • Problem Solving
  • Exceptional Listening Skills

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