Total Loss Claims Advisors, Manchester

Company NameSolus Accident Repair Centers
Job DesignationTotal Loss Claims Advisors
Job LocationManchester
Job TypeTemporary / Fulll Time
Salary£22,672 – £26,000/Annum

Are you on the lookout for a role where you can utilize your negotiation and decision-making skills? Would you like to have a positive impact on the customer experience by providing assistance when customers need it the most?

Key Responsibilities

Our Vehicle Damage Advisors play a crucial role in our Total Loss Team. This position involves collaborating with our customers to identify the best solutions for them while adhering to our values and work principles as well as those of Aviva. You will offer precise, equitable, efficient, and compassionate solutions to customers who have experienced a total loss of their vehicle.

  • With proper training, you will gain a deep understanding of repair methodology and use it to confirm total loss diagnoses.
  • Utilize all available tools to accurately calculate total loss settlement costs, ensuring fairness.
  • Negotiate fair and accurate storage and recovery costs and settle them promptly.
  • Actively contribute as a team member in a collaborative work environment that prioritizes customer needs.
  • Promote customer satisfaction.
  • Build and maintain relationships with external suppliers and internal business units.


Desirable qualifications and experience..

  • Exceptional interpersonal and customer service skills.
  • Proficiency in negotiation, questioning, and decision-making.
  • Strong planning and analytical skills.
  • Effective communication skills and confidence when dealing with individuals, even in challenging situations.
  • Active listening skills.
  • Strong organizational and time management skills.
  • The ability to perform effectively under pressure.
  • Commercial acumen.
  • Strategic thinking ability.
  • Initiative and adaptability to changing circumstances.
  • Strong numeracy and literacy skills.
  • Discernment and the ability to assess situations objectively.
  • Experience in the motor repair industry (preferred).
  • Capability for vehicle damage assessment (preferred).

Who Are Solus and What Can They Offer You?

Solus is one of the largest vehicle repair groups in the United Kingdom, with over 900 skilled individuals across 25 locations and a track record of repairing over 700,000 vehicles in the past 15 years.

Our outstanding benefits and rewards packages include

  • Group income protection with access to a GP and 24-hour medical advice for yourself and your family.
  • Competitive employer-matched pension contributions.
  • Discounts on Aviva products and services.
  • Savings and benefits schemes.
  • Discounts and schemes for electric vehicle purchases for all employees.
  • Holding multiple manufacturer approvals, including Jaguar, Land Rover, Mercedes-Benz, BMW, Mini, and Volkswagen.
  • Well-recognized for receiving prestigious awards in the industry, particularly in customer service, apprenticeships, and IT systems.
  • Collaboration with Thatch am to access top-quality products and training within the UK.
  • We offer a range of locations, hours, and working patterns to accommodate our customers, our business, and you.
  • We interview every disabled applicant who meets the minimum job criteria.

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